Replacement

doyej offers all original products. Many of the products come with a warranty, and for some products, there may be no warranty. If there is no warranty, it shall be clearly written on the website or on the invoice, or there may be a warranty card for different periods.

Please bear in mind that a Replacement Warranty will be available only once for a particular product, and during the period, if the same or other issues arise from a second incident, it will be covered as a service warranty. Replacement warranty is valid only one time. We are unable to replace it more than once.

Here are some easy ways to get a replacement, if there is an issue such as:

• Manufacturing fault.
• But not for any other related fault.
• If there is no power due to a device issue.
• No warranty for any kind of accessories such as remote, keyboard, light, battery.
• If the product is restarting or not running even at 60-65% of its performance.

Generally, if doyej sells any product with a Replacement Warranty, it means:

• You will get a new product after inspection and if it qualifies. There are many reasons why it may get rejected or not be eligible.
• If there is any physical damage.
• It is not installed properly.
• There are no ports.
• It is not with the normal software or warranty void stickers.
• If the product is used abnormally or in such an environment where it is not supposed to be.

If there is such an environment that we don’t have enough stock to give a quick replacement, it may take a little longer to get the product as a replacement. If we don’t get the product and there is a chance that we may not get it in the near future, we may offer a service warranty instead.

Further Reads: If you have other issues with your product or purchase, please read our Refund and Returns Policy for other terms and conditions which may help you further.

Contact Info

ADDRESS: Dhaka

Phone: +880 1721-896324 Email: support@doyej.com

WORKING DAYS/HOURS: Mon – Sat 10:00 AM – 6:00 PM