Refund and Returns Policy

IMPORTANT – READ THESE TERMS CAREFULLY BEFORE USING OUR PRODUCTS OR SERVICES. BY PURCHASING OR USING ANY PRODUCTS, SOFTWARE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THE LICENSE AGREEMENT, THAT YOU UNDERSTAND IT, AND THAT YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS LICENSE AGREEMENT, DO NOT DOWNLOAD, INSTALL, OR USE OUR PRODUCTS OR SERVICES. This is a license agreement between doyej and you, where doyej is the licensor and you are an authorized customer.

When you visit doyej’s website or purchase anything from the website, you are connected with our services and agree to be bound by these Terms and Conditions. These Terms and Conditions apply to all website users, browsers, sellers, customers, merchants, affiliate programmers, and content contributors. You can read and learn about our updated Terms and Conditions by visiting this page at any time.

SECTION 1 – GENERAL CONDITIONS. PRODUCT PRICE AND PRODUCT

Product Price and Product Availability: The price of any product and its availability fully depend on the product’s stock. If any product/service is not available, doyej will inform you immediately and suggest similar or alternative products. If the customer has made a payment, it will be refunded according to the refund policy. For detailed information about our refund policy, please refer to the relevant section.

By visiting doyej’s website or purchasing from doyej, you agree that product orders may be cancelled even after being placed due to natural conditions or global circumstances leading to stock-out problems. Customers will be offered similar or alternative products, or the offer may even be cancelled.

The price of any product on our website may change without any prior notification. doyej always strives to keep the prices on our site accurate, but they may change over time. In such cases, you will be notified of the updated price before delivery, and you can choose to accept the order or cancel it.

doyej reserves the right to partially discontinue, change, or modify any service at any time. You will not be obligated to submit any changes to anyone.

SECTION 2 – PRODUCTS

All our products are available online. The quantity of products may be limited. Return and exchange facilities are applicable only according to our Refund Policy.

doyej makes every effort to accurately display the color, size, and any other variations of all products on the site or to provide options for selection. Nevertheless, due to user device settings, model, and color calibration, the product’s color or size may appear different. doyej cannot guarantee that the physical product will look exactly like the image shown on the website.

If any product does not match the website’s description, you can return the product in unused condition according to our Return and Replacement Policy.

doyej reserves the right to limit or change the price of any product without prior notification.

SECTION 4 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

doyej reserves the right to cancel any order, any pre-order, or limit the quantity of products. This right may also apply to the same person, same billing address, same payment account, and same shipping address.

In the event that any order needs to be canceled or its quantity limited, doyej will make every effort to contact the customer through the email address provided in your order information. doyej also reserves the right to cancel an order if doyej believes that a dealer, distributor, or reseller has placed the order.

As a customer, you express your consent to provide doyej with your complete and accurate account information for every order placed with doyej. As a customer and buyer, you continuously agree to update your account information, email address, contact number, and payment account details, so that doyej can complete your transactions and contact you to provide services if necessary.

A customer cannot register multiple accounts using the same phone number, email address, or account information. If a customer is able to do so, doyej will ensure that discounts, coupons, or offers cannot be availed more than once, and this will remain effective.

SECTION 5 – DISCOUNTS & ALLOWANCES

Coupon codes, promo codes, or discount offers reduce the product price. After its successful expiry, it cannot be refunded or exchanged. According to this policy, no customer created with the same phone number or email address can avail a discount offer more than once.

The content of promotional banners only contains the main content. Detailed terms and conditions are mentioned on the website, so you have the opportunity to review the instructions before availing an offer. doyej reserves the right to amend, change, modify, or cancel any offer at any time without any prior notification.

SECTION 6 – THIRD-PARTY LINKS

To avail doyej’s services, some services may involve third-party assistance even if doyej provides them. In cases where doyej provides a link to a third-party provider, doyej will not bear the cost of any problems that arise.

doyej will not be responsible for any product, service, resource, corporate dealings, or transactions conducted through third-party websites. It is advised to learn about their policies in detail before taking any product from a third party or making a transaction. Any complaints, claims, or questions regarding third parties must be addressed directly to them.

SECTION 7 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our website about products or services that contains errors. For instance, there might be typing mistakes, incorrect information, or errors concerning product details, pricing, promotions, offers, product delivery charges, or stock. doyej reserves the right to correct such erroneous information and make changes as needed without prior notice.

If the price of a product is abnormally reduced by mistake, and that product is ordered, the order may be cancelled. For example, if a product priced at 1900 BDT becomes 1200 BDT, even paid orders may be cancelled and refunded.

SECTION 8 – ORDER CANCELLATION

doyej always sells original and authentic products. Each product is received from authorized vendors and undergoes a quality check before delivery. Therefore, if there is any issue with a product after doyej’s quality check, doyej reserves the right to cancel that order. This is because doyej is committed to providing our customers with an excellent shopping experience.

Furthermore, doyej reserves the right to cancel an order if a product is out of stock or becomes out of stock. Stock-outs can occur due to various unpredictable reasons. These include unexpected inventory problems, website management issues, vendor stock advance issues, or other unforeseen problems, or if a product’s demand suddenly increases leading to a stock-out. Any excess amount will be refunded to the customer and notified.

SECTION 10 – PROHIBITED USES

The following activities are prohibited when using our website:

• Unethical use.

• Inciting anyone to unethical acts.

• Violating any international, foreign, provincial, national regulation, public service law, or local rules.

• Using it to infringe upon the intellectual property rights of doyej or others.

• Using it for harassment, abuse, insult, defamation, slander, disrespect, or vacillation based on gender, sexual orientation, religion, national origin, age, or disability.

• Providing false or misleading information.

• Uploading viruses or malicious code that will affect the website’s functionality or security.

• Collecting others’ personal information.

• Using for prohibited activities such as spamming, phishing, farming, pretexting, spidering, crawling, or scraping.

• Using for any obscene or immoral purpose.

• Interfering with internet security features related to the service or website.

doyej reserves the right to terminate your service or account for engaging in these prohibited activities.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

You agree that your use of the service will not be uninterrupted, and that doyej may provide any products and services at any time. All products and services are provided “as is” and “as available,” without any warranties or conditions, express or implied, including implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall doyej, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless doyej and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION

These Terms of Service are effective unless and until terminated by either you or us. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the applicable laws of Bangladesh.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

CONTACT INFO

ADDRESS: Dhaka

Phone: +880 1721-896324

Email:support@doyej.com 

CUSTOMER SERVICE:

• Terms & Conditions

• Order Tracking

• Shipping & Delivery

• Refund Policy

WORKING DAYS/HOURS: 10:00 AM – 8:00 PM