Return & Refund Policy

Welcome to doyej.com! We want you to be completely satisfied with your purchase. If anything doesn’t meet your expectations, here’s our return and refund policy:

1. Return Window

You can request a return within 30 days from the delivery date. Items must be unused, in original packaging, and with all tags intact. After 30 days, we cannot offer a return.

2. Eligibility Criteria

• Item should not be worn, washed, or damaged.

• Sale items or promotional offers may be final sale (no return/exchange unless faulty).

• Customized or perishable products are not eligible unless defective.

3. Refund or Exchange Options

You can choose one of the following based on availability:

• Full refund to the original payment method

• Exchange for a different size or product

• Store credit valid for 12 months

4. Return Process

To initiate a return:

1. Email support@doyej.com with your order number and reason.

2. We’ll review and send a return authorization along with instructions.

3. Pack the item securely in its original packaging.

4. Attach the prepaid return label (provided by us) or ship it using your courier if self-paid.

5. Return must reach us within 5 calendar days after authorization.

5. Return & Shipping Costs

• If the return is due to defect or error on our part, return shipping is free.

• For other reasons (e.g. change of mind), the customer pays return shipping cost.

• A restocking fee of up to 10% may apply (optional and should be disclosed before approval).

6. Processing Time

Once we receive and inspect the return:

• Refund or store credit is issued within 5–7 business days.

• Exchanges are shipped within 3 business days, subject to stock availability.

• You’ll receive email confirmation for every step.

7. Non‑Returnable Items

The following items are not eligible for returns unless faulty:

• Final sale items

• Underwear, personal hygiene items

• Custom or personalized products

• Gift cards or downloadable goods

8. Lost or Damaged Returns

If the return package is lost or damaged in transit, contact us. We may require tracking proof or photos. Resolution (partial or full refund) is at our discretion.

9. Changes to Policy

We may update this policy occasionally. Any changes will appear here with a new effective date.

10. Contact Information

For return requests or questions:
📧 support@doyej.com
🌐 https://doyej.com